Hyster enjoys a different relationship with all our clients. We try to create total client satisfaction created through world class production. Our goal is to foresee the requirements of each and every customer as well as address them with forklifts which deliver the performance, the reliability and the value that they demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both online as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate quality from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits really hold every worker responsible for consistent quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster offers a huge array of features. The corporation has remained fully committed to its key focus on safety and quality, on being innovative each time, and by providing some of the best material handling machinery on the market. These are just some of the reasons Hyster has become a leader within the industry.